Returns and Refunds

Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandisewithin 14 days.

Request for returns of damaged or defective merchandise should be made within 48 hours from the receipt of merchandise. Credit will be given for properly returned merchandise authorized by our company. No returns are accepted without authorization.

What is your return policy?

• - You may return any unopened/unused item in its original condition within 14 days. However, you must send us an email requesting for RA (Return Authorization) number prior to returning it.
• - Any merchandise not returned in its original condition will be subject to 25% restocking fee or denial in processing your return.
• - We will not be responsible for any shipping cost you incurred to return the product.
• - In order to process your return quickly, please provide information below with your return. If the information is not included with your return, it will not be processed.
  a) Return Authorization Number (RA) ~ Absolutely required!
  b) Name, address and phone number
  c) Email address (Very important)
  d) Your reason for returning the merchandise.
  
- Please make sure to return the package with a courier using tracking number. (UPS, FedEx, , USPS with delivery confirmation, etc.) We will not be responsible for any returns not received and failure to provide us with tracking number.

Overall

Please notify us via email immediately with the order number or Item number.

What if there is a shortage on my order?

Please notify us via email immediately with the order number or Item number.

What if I received a wrong product?

Please notify us via email immediately with the order number or Item number.

What if I never received my order?

Please obtain your tracking number from “My Account” and contact the courier.